How to Select a Phone System for your Business

How to Select a Phone System for your Business

Gone are the days when business phone systems were solely used for making and receiving calls. Today’s phone systems offer a more unified communication experience as they combine conferencing, messaging and mobility options for a business and its employees. The advent of Voice over Internet Protocol (VoIP) and cloud-hosted options have provided a business with more choice than ever when it comes to investing in a phone system. This means that you are no longer dependent on your local phone company. You can find dozens of phone systems providers that offer landline, virtual, VoIP, cloud-hosted or on-premises systems.

As there are numerous providers out there, selecting a phone system for your business can be difficult. There are a number of factors that need to be given priority when selecting a phone system. Some of these factors are highlighted below:

Phone connection

The first step in choosing a phone system is to decide if you want a traditional VoIP or landline connection. With landline systems, the copper wiring of a telephone company is used whereas an internet connection is the only requirement for having a VoIP system. In the past few years, more and more organizations have switched towards VoIP systems because their installation and maintenance is cost-effective. Plus, new landline systems are no longer being made by phone providers due to the introduction of better and more productive technology.

Calling features

The phone systems that are available nowadays provide a business with a wide range of calling features that could previously not be accessed so easily. Lots of phone systems you can find today have anywhere between 20 and 50 calling features, which include voicemail, call forwarding, automated-attendants, call recording, call screening, voicemail-to-email, missed call notifications, call logs etc. Similarly, phone systems that are ergonomic and offering high sound quality and more like Grandstream IP Phones are available.


Changes in phone systems in recent years include the integration of collaboration tools that provide employees with easier options for working with their co-workers and for communicating with remote clients. There are conference calling, instant messaging, presence and web conferencing tools that have enabled communication to become more quick and streamlined than ever before.


The cost of a phone system is also an important factor you need to consider. There are costs related to equipment and installation and even user license fees. You can find systems that are extremely cheap and can be purchased for a few hundred dollars and there are also systems that have prices starting at several thousand dollars. You need to decide what features you need in a system and then choose accordingly because those that are priced high usually offer a ton of features, but they don’t suit all kinds of businesses.

Considering these factors can make it easier for a business to eliminate the unnecessary options on their list and highlight the best phone system for their business that doesn’t just meet their needs, but also falls in their budget.

Leave a Reply