Poor customer services costs businesses approximately $62 billion every year. This is a gargantuan loss and can spell doom for mid-sized and small businesses. If their calls are not answered or are transferred to several agents before their concerns or queries are addressed, customers will have absolutely no qualms looking for another provider. The concept is clear; successful businesses have to provide exceptional customer service or their clients will end up taking their business to someone else. Businesses have to have a more efficient phone system, one that’s convenient and affordable, and ensures that customers get the treatment they demand and deserve.
This is one key reason why it makes great sense for a business to go from traditional phone systems to virtual ones. With everything moving to the cloud, it is natural that even phone systems will eventually relocate. If you are hesitating in signing up for a virtual phone number, you need to think again. Why? Let’s take a look:
No need for a huge investment
A business’s success doesn’t just depend on exceptional service or high quality product service. Sometimes, poor infrastructure causes a business to meet an untimely demise. If a potential client calls the business and it is a personal number, it makes the organization comes off as unprofessional. The right business phone system can portray a professional image. Small businesses find the cost a little too much and this is where a virtual business phone number does the trick. A business can minimize their phone-related expenses without compromising on customer service.
With a virtual system, the servers are in the cloud so it does away with technical staff, reduces costs and you don’t need a physical phone system. Instead, you get a branded virtual business phone number, ensure calls get handled in a professional and efficient manner and present a great image to existing and potential customers.
With a virtual system, both businesses and employees can function efficiently. Put simply, you can enjoy the function of an auto attendant so you don’t need to hire a full-time receptionist for answering calls and redirecting them to the right recipient. Employees don’t have to stop working to respond to calls and can forward calls to the right extension. There is also an online fax function that can also save time and make sending and receiving faxes easier.
Every business is constantly on the lookout for a way to reduce their operational costs for increasing profit margins and staying competitive. With virtual phone systems, businesses can enjoy some instant savings because it eliminates the need to hire employees for dealing with calls. Your business is going to enjoy an additional cost reduction as the cost of a virtual system is a fraction of the cost of a traditional phone system. You don’t need any expensive equipment or system and there is no cost associated with maintaining a virtual system.
No matter what the business size, virtual phone systems can turn out to be an invaluable asset.